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MallorcaStay, Guest Communication

Guest communication on autopilot.

Your guests automatically receive all the key information, from welcome note to review request. Everything personalised, in several languages, and without you having to write a single message by hand. All in German, English, Spanish and French.

How it works

What it can do for you

Six jobs that run automatically from day one

Welcome mail after booking
Right after the booking, with all the first details.
Pre-arrival info
Directions, key-safe code, house rules, a few days before arrival.
Check-in instructions
Step by step on arrival day, in the guest's language.
Ecotasa notice with receipt
Spanish tourist tax handled cleanly and correctly.
Mid-stay check-in
Optional message in the middle: is everything fine, do you need anything.
Automatic review request
On departure day, at the right moment.

Who this is for

Three typical setups

Finca portfolios and villa-management agencies

Anyone running several properties in parallel who doesn't want to write every message by hand.

Hosts with 5 to 30 units

Anyone who loses track during high season.

Professional operations

Anyone who wants to keep guest communication tight and consistent.

How it goes

Four steps to launch

  1. 01

    Consultation

    We look at your units and your booking flow. Which messages, which timing, which languages.

  2. 02

    Build

    We set up all messages and auto-sequences. 2 to 4 weeks.

  3. 03

    Start

    Communication runs automatically from the next booking on. You don't have to write anything anymore.

  4. 04

    Care

    We adjust messages, add new languages, keep optimising.

Pricing

No price of its own. What gets paid for is the project it sits in.

This module is an example of what is possible, not a standalone product with a price tag. It becomes good through configuration for one specific business, and that is part of the webdesign or system project. What it means in your case we work out in the intro call.

FAQ

Frequently asked

Do I have to write the messages myself?

No. We set everything up and you can fine-tune the wording whenever needed.

Does it work with Airbnb, Booking.com and my own website?

Yes. Syncs with the common booking platforms.

Can I customise the messages?

Yes. Every message can be adapted per unit or per guest.

How long does setup take?

Usually 2 to 4 weeks.

Get started

Ready for automated guest communication?

Let's figure out in a short call how MallorcaStay fits your operation best.

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