InselBot — AI concierge
In touch with your guests around the clock, in four languages. It knows your finca or your hotel — the rooms, the house rules, the pool, breakfast, check-in times. You sleep, the assistant works.
What it does
Each capability is tuned to your property. No generic knowledge base — your finca, your language, your voice.
Who this is for
Boutique scale. Not a 500-room mega-resort — you need different tools for that.
Finca hotels inland, city hotels in Palma, country hotels in the Tramuntana. One or two front-desk people in season, none at night. InselBot handles the 80 percent standard enquiries and frees up your team for the complex stuff — the complaints, the VIPs, the moments that shape a stay.
You manage properties owned by others, you don't have a front desk. Guest enquiries go straight to your phone. InselBot replies instantly, you only read the cases that need real attention. At the same time each unit is unique — one finca has a salt-water pool, another has an olive press in the garden. The bot knows the difference.
How your InselBot is built
Thirty minutes. We look at your operation, typical guest questions, existing booking software. By the end you know if InselBot makes sense.
One to two weeks. We collect your house rules, room info, typical guest questions, Mallorca tips you give yourself. Everything goes into the bot.
Set up WhatsApp Business API, add the widget to your website, connect to your booking software. Testing phase with real guest enquiries before going live.
The bot goes live. Then monthly operation — monitoring, bot updates, new questions that come up get added. Dashboard shows what's running.
Pricing
For up to five units. Included: training on your operation, WhatsApp Business API setup, website widget, connection to your booking software, Mallorca knowledge, hosting and maintenance. Larger boutique hotels or villa portfolios get individual quotes. First pilots on the island get reference pricing.
See pricingFAQ
Smoobu, Lodgify, Mews, Cloudbeds as standard integrations. InselBot reads calendar occupancy, writes guest data, fetches check-in codes and captures arrival times. Different system (Apaleo, Guesty, Booking.com Extranet)? We build a custom API bridge. No booking system yet? Start with InselBot and a Google Calendar.
No. We train it once on your operation during setup. After that it updates itself on your inventory automatically. House rule changes, new rooms, new excursion tips, different breakfast times — you change via a simple dashboard or send us a quick email.
Yes. EU hosting, EU data, data processing agreement at setup. Guest messages are only processed for the chat and not resold. On WhatsApp there's an additional WhatsApp Business rule — we show you at setup how to add this correctly to your privacy policy.
It can happen, and we have safeguards. On uncertainty the bot hands over to you automatically. All conversations are logged — you see in the dashboard what the bot says and can flag bad answers for correction. After a few weeks live the hit rate is typically 85 percent.
Standard chatbots don't know your property. They don't know where the light switch in the pool house is, which hiking trail starts at Son Moragues, or that your hotel runs a shuttle during Palma Open. InselBot is trained on you and gets better through real guest interactions. Not off-the-shelf — yours.
Next step
Send us a quick overview — hotel, finca, villa portfolio, how many units, which languages your guests speak. In a 30-minute call we train a sample bot on your operation live.
